Frontier Medical Products Ltd Internet Privacy Policy and Terms and Conditions

These Terms and Conditions govern your use of the Repose service and website and apply to the sale of any goods you buy from us through this website. When you agree to the terms and conditions on the of Repose website you accept, and agree to, the content of these Terms and Conditions we reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

'Frontier', ‘Frontier Medical’, ‘Frontier Medical Group’, 'we' or 'us' means Frontier Medical Group Limited group of companies, which includes the wholly owned subsidiaries Frontier Plastics Limited and Frontier Therapeutics Limited.


"Personal Data" is any data that identifies you. The personal data which you supply to us you agree will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that. We will deal with your personal data in compliance with the current UK data protection legislation.


Transmission of Data
Transmission of data via the internet is not completely secure. Whilst we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to our site, and transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.


Use of Information, Data Protection and Internet Privacy
Frontier Medical Group Limited is concerned for the privacy of visitors to its web sites. However, please remember that the security of information transmitted over the Internet cannot be assured.


Personally Identifiable Information
Frontier Medical Group Limited collects personally identifiable information such as name, address, telephone number, e-mail address or other information only when it is voluntarily submitted to us on this site. We may use the information to improve our level of service and the content of our web site; provide you with information, product news and updates; notify you of new Frontier Medical Group Limited products and services; seek your views on our products and services and for our own internal purposes.

Please note that by submitting data and personally identifiable information you are, unless you have otherwise indicated, consenting to such information being processed for the above listed purposes. Further, you agree that unless otherwise stated Frontier shall have the unrestricted right to use and store on its internal systems, whether in or outside the EU, any such information provided by you. Frontier will not provide your information to any third party without your consent.
Under relevant data protection legislation (the Data Protection Act 1998 in the UK) you are entitled to obtain from Frontier Medical Group Limited (the Data Controller for the purposes of the data protection legislation) a printout of the data held concerning you and to have any inaccuracies in this data rectified.


Accuracy
We have taken every care to ensure that the information contained in this website is accurate, complete and kept up-to-date. However, we cannot guarantee that all of the information is accurate.


Access
We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the use of this information.


Links
Frontier Medical Group Limited is not responsible for the contents or reliability of the linked web sites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.


Changes
Any changes we make to our privacy policy in the future will be posted on this page.


Terms of Service
When you place an order via our website (www.reposedirect.com) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

We may revise these terms from time to time in the following circumstances:
• changes in how we accept payment from you;
• changes in relevant laws and regulatory requirements.
Every time you order Products from us, the terms in force at that time will apply to the Contract between you and us.

Whenever we revise these terms, we will keep you informed and give you notice of this by stating that these terms have been amended and the relevant date at the top of this page.


VAT Exemption for disabled people
VAT is a tax that you pay as a consumer when you buy goods and services in the European Union (EU), including the United Kingdom. In the UK the standard rate for VAT is 20%.

Disabled people don't have to pay VAT when they buy equipment that has been designed solely for disabled people, or on the adaptation of equipment so they can use it.

Goods and services on which you don't have to pay VAT are often referred to as 'zero-rated' or 'eligible for VAT relief'.

The rules about VAT relief for disabled people are complex. Not everything that is supplied to disabled people is zero-rated for VAT.


Who is eligible for VAT relief?
A person who is ‘chronically sick or disabled’ if he/she is a person with a:
physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities condition which the medical profession treats as a chronic sickness, such as diabetes.

It doesn’t include an elderly person who’s not disabled or chronically sick or any person who’s only temporarily disabled or incapacitated, such as with a broken limb.

If a parent, spouse or guardian acts on behalf of a ‘chronically sick or disabled’ person, your supply is treated as being made to that ‘chronically sick or disabled’ person.

To apply for VAT relief please download and complete the Eligibility Declaration Form.
Please send the completed form to Frontier Therapeutics Limited via the following address: 

Frontier Therapeutics Limited
Block G
Newbridge Road Industrial Estate
Blackwood 
South Wales 
NP12 2YN

If you do not qualify for VAT Exemption then you would pay VAT at 20%.

By selecting the VAT exemption option during checkout and completing the details you are declaring that you are claiming VAT exemption under Group 12 of Schedule 8 of the Value Added Tax Act 1994. PLEASE NOTE THAT IT IS AN OFFENCE TO MAKE A FALSE DECLARATION.

To learn more about VAT exemptions for the disabled please visit the HMRC website.


Product Specifications and Suitability
The images of the Products on our site are for illustrative purposes only. Your Products may vary slightly from those images.

Published product details, specifications and suitability information is the best available at the time. Frontier Medical Group shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item and none of our staff is authorised to give you such advice. If you have ordered an item that is unsuitable we will provide you with full refund upon the return of the item in accordance with our 
Returns Policy for details.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Frontier Medical Group cannot be held responsible if the item is damaged or your warranty is void.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process that order if made.


Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched. This warranty does not affect your statutory rights.


Copyright and Disclaimer
In accessing Repose web pages, you agree that you may only download the content for your own individual and non-commercial use.

You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Repose pages for any other purpose whatsoever, in any medium, without the prior written permission of Frontier Medical Group Limited.

Unless otherwise stated, all rights, including copyright, in the content of these Repose web pages are owned and controlled for these purposes by Frontier Medical Group.


Privacy Policy
Frontier Medical Group Limited collects personally identifiable information such as name, address, telephone number, e-mail address, credit card details or other information only when it is voluntarily submitted to us on this site.

Frontier Medical Group Limited is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible.

We may use the information to improve our level of service and the content of our web site; provide you with information, product news and updates; notify you of new Frontier Medical Group Limited products and services; seek your views on our products and services and for our own internal purposes.

Please note that by submitting data and personally identifiable information you are, unless you have otherwise indicated, consenting to such information being processed for the above listed purposes. Further, you agree that unless otherwise stated Frontier Medical Group Limited shall have the unrestricted right to use and store on its internal systems any such information provided by you. Frontier will not provide your information to any third party without your consent.
We will give you the chance to refuse any marketing email from us in the future.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. Under relevant data protection legislation (the Data Protection Act 1998 in the UK) you are entitled to obtain from Frontier Medical Group Limited the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at info@reposedirect.com


Your Consent
By submitting information to Frontier Medical Group Limited you consent to the collection and use of this information by Frontier Medical Group Limited and it's Service Provider (if any) in accordance with this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.


Cookies
Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits.


Transmission of Data and Internet Privacy
Transmission of data via the internet is not completely secure. Whilst we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to our site, and transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.

Frontier Medical Group Limited is concerned for the privacy of visitors to its web sites. However, please remember that the security of information transmitted over the Internet cannot be assured.


Accuracy
We have taken every care to ensure that the information contained in this website is accurate, complete and kept up-to-date. However, we cannot guarantee that all of the information is accurate.


Access
We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the use of this information.


Links
Frontier Medical Group Limited is not responsible for the contents or reliability of the linked web sites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.


Consumer rights – these only apply if you are buying the Products as a consumer
If you are a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


Jurisdiction
If you are a consumer, please note that these terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are not dealing with us as a consumer, these terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Company Details
Frontier Medical Group Limited
Newbridge Road Industrial Estate,
Blackwood,
Gwent
NP12 2YN
Tel: 01495 235800
Fax: 01495 235808
Email: info@frontiermedical.eu
Company No: 869871
VAT No: GB179 361965


Delivery & Returns

Estimated Delivery Times
We do our best to ensure availability of all products and endeavor to dispatch all products within the quoted time. Orders placed should be with you in 3-5 workings days from receipt of order. Deliveries will take place between the hours of 9am and 5pm, Monday to Friday and a signature is required upon delivery. Unfortunately, we only deliver to addresses within mainland UK. Please note that UK delivery does NOT include the Channel Islands, Isle of Wight, Western Isles and Eire.

If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. Frontier Medical Group Limited has no liability to you for any delay in the delivery of products ordered.

We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact repose.sales@frontier-group.co.uk and quote your order number.


Carriage Charges
For orders of Repose products with a delivery arrangement of 3-5 working days, delivery will be charged at £5.00 regardless of how many items you order. Repose orders placed on a next day delivery will be charged £10.00 regardless of how many items you order. 

Where more than nine variations of products are ordered there will be no carriage charge applied.

Please note that each order will be charged a separate delivery charge. If you have any questions please contact repose.sales@frontier-group.co.uk


Cancellation
Even if you are not a consumer, orders may be cancelled at any time before they are dispatched, simply contact repose.sales@frontier-group.co.uk with your order number. If the item has already been dispatched then please see our returns policy.

You will not be a consumer if you buy the Products for resale, commercial use or for use in a professional practice.

If you are a consumer (meaning you are buying the products for your own domestic or private use), you have a legal right to cancel a Contract. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product , you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of: goods which have a security seal which you have opened or unsealed.

Your legal right to cancel a Contract starts from the date of dispatch of your Order, which is when the Contract between us is formed.
 
You may cancel a Contract from the date you receive our acknowledgement of your Order, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 days in which you may cancel, starting from the day you receive the Products.

To cancel a Contract, you must contact us in writing by sending an e-mail to repose.sales@frontier-group.co.uk or by sending a letter to Frontier Medical Group Limited, Newbridge Road Industrial Estate, Blackwood, Gwent NP12 2YN OR please contact our Customer Services telephone line (01495 235800). You may wish to keep a copy of your cancellation notification for your own records.

If you exercise this right to cancel, you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible.

Refunds will be made by credit transfer to the credit card or debit card used by you to pay.

If the Products were delivered to you:
• you must return the Products to us as soon as reasonably practicable;
• unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us;
• you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

Returns Policy – this does not apply to consumers
Our standard returns policy stipulates that notification of any incorrect goods should be received within 3 working days of receipt of delivery. Although this is the case any other discrepancies are at Frontier Medical Group Limited's discretion. Once notification of returns has been received, these are acted upon within 5 working days. Please contact the head office in the event of a return.


Payment
Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards.

All prices are quoted in pounds sterling (£) and exclude Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of price increase. Customers are entitled to a full refund if this is not acceptable.

Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible.  The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.


One-Year Limited Warranty Conditions
This limited warranty (“Limited Warranty”) shall apply only to the product described (“the Product”) and shall only be effective from date of purchase. 
Documentation regarding proof of purchase should be kept for validating the warranty.

Frontier Medical Group Limited warrants that the Product is at the time of its original purchase free of defects in materials and workmanship.

FRONTIER MEDICAL GROUP LIMITED DOES NOT EXCLUDE OR LIMIT LIABILITY FOR PERSONAL INJURY OR DEATH RESULTING FROM ITS OWN NEGLIGENCE OR THAT OF ITS SERVANTS OR AGENTS.

Some countries do not allow the exclusion or limitation of incidental or consequential loss or damage, or limitation of the duration of implied warranties, in those circumstances the preceding limitations or exclusions may not apply to such Customers. This Limited Warranty gives the Customer specific legal rights but the Customer may also have other rights which may vary from country to country. This Limited Warranty does not affect the Customer’s statutory rights in law specific to the country of purchase and such rights remain protected.